Shipping and returns

Shipping

We ship internationally. The shipping charges will be added to your order as you proceed to checkout, and will be determined by the Country your order will ship to. Free shipment might be available for certain amounts and countries.

Customs, duties and taxes

When ordering from fortuny.shop, fortuny.us, fortuny.it, fortuny.fr, fortuny.com.es, fortuny.de, you’re responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the European Economic Community may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Fortuny Srl has no control over these charges, nor can it predict what they may be.

Damage

Please inspect your merchandise immediately upon delivery, and report any damage to the company within 24 hours of receipt. Customer bears full responsibility for any damage not reported within this 24-hour period. We recommend hiring a qualified electrician to install your lighting fixtures. Fortuny Srl is not responsible for any damage or defects due to faulty installation.

Returns policy

Returns may be made, but will require a valid Authorization which may be requested by contacting the customer service by e-mail at [email protected]

  1. Name & Full address
  2. Order number
  3. Items to be returned
  4. Reason for return

Please pay close attention to the following items:

  • Please check all your boxes as soon as you receive them. Fortuny Srl cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
  • Sale items are not eligible for returns. Defective sale products will be repaired or replaced at the company’s discretion.
  • Items that have been installed or not in original carton or packaging are not returnable.
  • We will credit your account once a return has been inspected and is determined to be valid.